Privacy Policy

1. Introduction

Empiric Infotech LLP (referred to as Empiric, we, us, or our) operates the website empiricinfotech.com and provides software, web, and mobile development services to clients worldwide. We are committed to protecting the privacy of everyone who visits our website or engages with us.

This Privacy Policy applies to personal data we collect through our website and through direct interactions such as enquiry forms, email, and live chat. It does not cover third-party websites that we link to, nor data we process inside a client's own project or systems while delivering development services, which is governed by the separate agreement we sign with each client (see Section 6). By using our website, you acknowledge that you have read and understood this policy.

2. Information We Collect

We collect only the information we need to respond to you and to operate our website. This falls into three categories.

Personal information you provide

When you fill out a contact or enquiry form, request a proposal, apply for a role, or message us through live chat, we may collect your name, email address, phone number, company name, country, and any details you choose to include in your message.

Usage and technical data

When you browse the website we automatically receive technical information such as your IP address, approximate location, browser type, device type, referring pages, the pages you view, and the time and duration of your visit. This data helps us understand how the site is used and keep it secure.

Cookies and similar technologies

We and our service providers place cookies and similar technologies on your device to remember your preferences, measure traffic, and improve the site. See Section 4 for details and your choices.

3. How We Use Your Information

We use the information described above to:

• Respond to your enquiries, prepare proposals, and communicate with you about a potential or active engagement.
• Provide, maintain, and improve our website and services, and diagnose technical issues.
• Analyse usage patterns and trends so we can make the site more useful and relevant.
• Send you information you have asked for, and, where you have agreed, occasional updates about our services. You can opt out of these at any time.
• Protect our website, prevent fraud and abuse, and comply with applicable legal obligations.

For visitors in the European Economic Area and the United Kingdom, we rely on the following legal bases: your consent (for non-essential cookies and marketing messages), the performance of a contract or steps taken at your request (to respond to enquiries), our legitimate interests (to operate and secure the website), and compliance with a legal obligation.

4. Cookies and Tracking Technologies

Cookies are small files stored on your device. We use essential cookies that are required for the site to function, and, with your consent, analytics and functionality cookies set by the trusted providers listed below.

You can manage your preferences at any time through the Cookie Settings link in our website footer, or by adjusting your browser settings. Blocking some cookies may affect how parts of the site work. Each provider above processes data under its own privacy policy.

5. How We Share Your Information

We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We disclose personal data only in these limited situations:

• Service providers. Trusted vendors who process data on our behalf, such as the analytics, security, hosting, email, and live-chat providers listed in Section 4. They may use the data only to provide their service to us.
• Legal and safety reasons. Where required to comply with the law, respond to lawful requests, or protect the rights, property, or safety of Empiric, our clients, or others.
• Business transfers. In connection with a merger, acquisition, or reorganisation, in which case we will require the recipient to honour this policy.

6. International Data Transfers

Empiric Infotech LLP is based in India and serves clients in the United States, Europe, Australia, and elsewhere. Personal data you submit through this website, such as enquiry and contact details, is processed by our team in India and by the service providers listed in Section 4, some of which operate in other countries. Where this data is transferred outside the European Economic Area or the United Kingdom, we rely on appropriate safeguards permitted under applicable data-protection law and keep it limited to what is needed to respond to you.

Client project data is handled differently. As a service-based company, when we deliver development work we operate within the client's own environment under the data-protection and confidentiality terms of that client's agreement. We deploy to the client's infrastructure and do not copy client project data to systems outside it. Where personal data is held within a client's project, that client is the controller of that data, and privacy requests should be directed to them. You may contact us using the details in Section 13 for any questions.

7. Data Retention

We keep personal data only for as long as it is needed for the purpose it was collected for. Enquiry and contact details are retained for the duration of our discussions and for a reasonable period afterwards so we can follow up and meet legal or accounting requirements. Analytics data is retained in aggregate form according to the settings of the providers in Section 4. When data is no longer needed, we delete or anonymise it.

8. Data Security

We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted connections, access controls, and a content-delivery and security layer in front of our website. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you have rights over your personal data. We honour these rights regardless of your location. To make a request, contact us using the details in Section 13. We will respond within the time required by applicable law and may need to verify your identity first. We will not discriminate against you for exercising any of these rights.

If you are in the European Economic Area or the United Kingdom (GDPR)

You have the right to access, correct, or erase your personal data; to restrict or object to its processing; to data portability; and to withdraw consent at any time without affecting prior processing. You also have the right to lodge a complaint with your local data-protection supervisory authority.

If you are in California (CCPA and CPRA)

You have the right to know what personal information we collect and how we use it, the right to request deletion or correction of your information, and the right to opt out of the sale or sharing of personal information. As stated in Section 5, we do not sell or share your personal information. You may exercise these rights without being treated differently.

If you are in Australia (Privacy Act)

You have the right to access and correct the personal information we hold about you, in line with the Australian Privacy Principles. If you are not satisfied with how we have handled a privacy matter, you may contact the Office of the Australian Information Commissioner.

10. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Third-Party Links

Our website may contain links to third-party websites and services that we do not control. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policy of any website you visit through a link from ours.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make a material change we will revise the date at the top of this page. We encourage you to review this page periodically for the latest information.

13. Contact Us

If you have any questions about this Privacy Policy, or you wish to exercise any of your privacy rights, please contact us: