Voice solutions designed to assist your team - not replace their role.

AI Calling Agency For Australian Businesses A Remote Dedicated Developer

A remote dedicated developer who builds and runs your AI receptionist and calling agents on your own numbers, 1300 and 1800 lines included: bookings into Cliniko, ServiceM8 or simPRO, outbound calls within the Do Not Call and telemarketing rules, and recordings kept in Australia. Invoiced monthly in AUD.

Human-Like Voice

Self-Hosted Available

AI Voice Agents From Empiric Infotech LLP

Empiric Infotech LLP works as an AI calling agency for Australian businesses, with a difference: a remote dedicated developer builds your AI receptionist and calling agents inside your own telephony and cloud accounts, then keeps tuning them from real calls. The agents answer your existing landline, mobile, 1300 or 1800 number, book into the systems you already run, such as Cliniko for allied health, ServiceM8 or simPRO for trades, and your CRM, and place reminder and follow-up calls. Australian calling rules shape that work. Telemarketing calls have to be washed against the Do Not Call Register unless you hold consent, made only within the hours the telemarketing industry standard allows, and show a caller ID. SMS confirmations fall under the Spam Act. Recordings and transcripts are personal information under the Privacy Act. Your developer overlaps 2:00 to 5:30 PM AEST, stays online until midnight AEST and has changes tested before your next morning. You are invoiced monthly in AUD with no superannuation, payroll tax or Fair Work obligations, and a senior team lead reviews and tests every release.

3.5 hrs

daily AEST overlap

To midnight

AEST, developers online

1300 / 1800

numbers supported

AUD

invoices, issued without GST

What our AI calling agency delivers for Australian businesses

AI receptionists and calling agents on your numbers, connected to the software Australian businesses run and built to Australian calling rules.

An AI receptionist on your existing number

Calls to your landline, mobile, 1300 or 1800 number forward to the agent during busy periods, after hours or all day, and it answers in an Australian voice, books appointments and passes urgent calls to your on-call staff.

Bookings in Australian practice and job software

Appointments created in Cliniko for allied health, jobs in ServiceM8 or simPRO for trades, and leads in HubSpot, Salesforce or your CRM, so a call ends with something booked and a confirmation on its way.

Outbound within Australian telemarketing rules

Reminder and follow-up calls that check the Do Not Call Register and your consent records, keep telemarketing calls to 9:00 AM to 8:00 PM on weekdays and 9:00 AM to 5:00 PM on Saturdays, skip Sundays and national public holidays, and identify your business at the start.

SMS confirmations under the Spam Act

Booking confirmations and reminders by SMS that identify your business, include an unsubscribe option and go only to people who consented, with opt-outs written back to your CRM.

Recordings handled under the Privacy Act

A recording notice at the start of each call, recordings and transcripts stored in AWS Sydney or Melbourne under your retention period, and personal details masked in reports, so a privacy request or a breach assessment is quick to answer.

Tuned on Australian time

Your developer listens to the calls you flag in your afternoon, ships fixes in the evening while call volume is low, and has each change tested before your next morning's calls.

How an Australian AI calling engagement starts

An agent answering a test number within the first week, worked through your afternoons.

A call in your afternoon

Thirty minutes after lunch on AEST, or late morning for Perth. Tell us which calls you miss, your numbers, your booking software and whether you plan outbound calls.

Call flows within 24 hours

The first flows, the voice and telephony setup, the integrations, the Do Not Call and Spam Act handling you need, and an introduction to one developer. The NDA and IP assignment are signed first.

A 7-day risk-free trial

Your developer starts within 48 hours. By day 7 the agent answers a test number, books into a sandbox and hands urgent calls to a person, and day 7 is a real decision point with a full refund if it is not a fit.

Monthly, invoiced in AUD

One AUD invoice a month, issued without GST and paid by BPAY, direct EFT or wire. No super, payroll tax or Fair Work obligations, and seven days' notice to stop.

AI calling agent pricing for Australian businesses

Both plans are invoiced in AUD and issued without GST, and a senior team lead reviews and tests every release. Monthly is a developer working full time on your calling agents for 160 to 172 hours, billed monthly upfront, with a 7-day risk-free trial. Hourly covers one contained job, such as connecting a 1300 number, adding a Cliniko booking flow or reviewing outbound consent. AI voice work is billed hourly above our standard Australian rate because real-time tuning is specialist work; the monthly rate is the same as for any dedicated developer. Call, speech and model usage stays on your own accounts at cost.

Pay as you go

Hourly plan

AUD $40/hr

for one job, such as connecting a 1300 number

A voice AI developer for your booked hours
Suits a number setup, a booking integration or a consent review
Weekly time report with call recordings reviewed
Works in your telephony account and Australian cloud
BPAY, direct EFT or wire

Book a scoping call

Best value

Monthly plan

AUD $3,000/mo

full time on your calling agents

160 to 172 hours a month on your AI receptionist and calling agents
Live 2:00 to 5:30 PM AEST, online until midnight AEST
New flows, locations and outbound campaigns as you grow
Do Not Call, Spam Act and Privacy Act handling kept current
No super or payroll tax; seven days' notice to stop

Book a scoping call

Larger or longer

Dedicated team

Custom

for several locations, brands or outbound programs

Developers plus a senior team lead who reviews and tests every release
Several clinics, branches or franchise locations on one setup
A designer for call reports and dashboards
Extra developers start within 48 hours at the same monthly rate

Talk to us

Australian voice work usually starts with one developer on the main inbound line. Multi-site clinics, franchise groups and agencies serving several clients tend to add a second developer for outbound reminders or the next location, at the same monthly rate per person, with the senior team lead reviewing every release at no extra charge.

The first 90 days of an AI calling agent with an Australian team

Run through your afternoons, with fixes shipped in your evening when call volume drops.

Week 1
Numbers, a booking sandbox and a test line
Telephony access, a forwarding plan for your existing numbers, a sandbox in your booking software, and the priority inbound flow answering a test number in an Australian voice. Day 7 is the trial decision.
Month 1
Live on your main number
After-hours or overflow calls go to the agent first, with the recording notice, bookings into your system, urgent transfers to on-call staff and a daily report of calls handled.
Month 2
Outbound and SMS
Reminder and follow-up calls with Do Not Call washing, permitted calling hours and caller ID, SMS confirmations with Spam Act opt-outs, and recordings retained in your Australian region.
Month 3
More locations and peak hours
The next clinic, branch or brand on the same setup, capacity for Monday-morning peaks, a review of cost per call, and the next quarter planned.

A dedicated voice AI developer vs an Australian AI calling agency, a receptionist subscription, or an in-house hire

	Empiric Infotech (remote dedicated developer)	AI calling agency (setup and monthly fees)	AI receptionist subscription	In-house hire in Australia
Whose account the agent lives in	Yours: numbers, telephony, cloud and recordings	Often the agency's	The vendor's	Yours
Booking software	Cliniko, ServiceM8, simPRO or your CRM, two-way, maintained	Depends on the agency's integrations	The vendor's supported list	As your team builds it
Do Not Call and Spam Act	Register washing, calling hours, caller ID and SMS opt-outs built in	Depends on the agency	Mostly inbound; outbound varies	Yours to build
Where recordings live	AWS Sydney or Melbourne, under your retention period	Ask the agency	The vendor's regions, often overseas	Your infrastructure
Changes after launch	The same developer tunes from your call recordings every week	A change request	The vendor's settings and roadmap	Your team, alongside other work
Employment costs	None: no super, payroll tax or Fair Work obligations	None	None	Salary, super, payroll tax, leave
Invoicing	One AUD invoice a month, issued without GST; BPAY, direct EFT or wire	Setup fee plus monthly or per-minute fees	A monthly subscription	Payroll

The comparison describes how each option usually works, not any one provider. Call, speech and model costs apply in every option; with us they sit on your own accounts at cost.

Working hours and overlap with Australian time

Our team works 09:30 AM - 07:30 PM IST and a project manager is on call 07:30 AM - 11:00 PM IST, Monday to Friday. Here is exactly when that lands for clients in the US, Europe and Australia, your region first.

Australia East (Sydney, Melbourne, Brisbane) - full team online 3:00 PM - 1:00 AM (next day), project manager 1:00 PM - 4:30 AM (next day).Live cover across the edges of your day, your morning and your evening, with a project manager who replies the same business day.

US Eastern (New York, Boston, Atlanta) - full team online 12:00 AM - 10:00 AM, project manager 10:00 PM - 1:30 PM (next day).

US Pacific (Los Angeles, San Francisco, Seattle) - full team online 9:00 PM - 7:00 AM (next day), project manager 7:00 PM - 10:30 AM (next day).

UK & Ireland (London, Dublin) - full team online 5:00 AM - 3:00 PM, project manager 3:00 AM - 6:30 PM.

Central Europe (Berlin, Paris, Amsterdam, Madrid) - full team online 6:00 AM - 4:00 PM, project manager 4:00 AM - 7:30 PM.

Want it to the half-hour in your own time? Slide through your day and book a slot below.

Why Australian businesses use a dedicated developer for AI calls

An AI receptionist subscription is quick to start, but it works only with the software and call flows the vendor supports, on the vendor's accounts. A dedicated developer builds around how you already work: your numbers, your booking software, your on-call roster and the questions your callers actually ask.

Your developer overlaps 2:00 to 5:30 PM AEST and stays online until midnight AEST, so calls flagged during your afternoon are reviewed the same day and fixes go live in the evening when phones are quiet. Perth teams get 12:00 noon to 10:00 PM AWST.

There is no superannuation, payroll tax or Fair Work process on your side, because the developer is not your employee. You own the code, the numbers and the recordings from day one, and you can stop with seven days' notice.

Recent AI, real-time, and product work

Business operations, Australia, single dedicated developer

Architecture CRM: calendars and contacts in one place

A CRM that centralises tasks, email, calendars and contacts with Google and Microsoft integrations, built by a single dedicated developer from Empiric Infotech. Calendar and contact integration is the core of an AI receptionist that books.

Read case study

Learning app, Australia, two-developer team

Acceleread: a subscription learning app

A speed-reading training app with personalised exercises, progress tracking and subscriptions, built for an Australian client by a two-developer Empiric Infotech team.

Read case study

Health and wellness, New Zealand (trans-Tasman), three-developer team

DRT: a rider training app across the Tasman

A fitness app for equestrian athletes with structured programs and video workouts, built for a New Zealand client by a three-developer Empiric Infotech team on the same afternoon overlap.

Read case study

Tell us which calls you are missing

Share your numbers, your busiest hours, your booking software and any outbound plans. Within 24 hours we send call flows and introduce one developer, who can start within 48 hours on a 7-day risk-free trial, working through your afternoon.

Who We Help:

For Teams Who Want Voice Automation That Actually
Works

We work with CX, ops, and product leaders who are tired of clunky IVRs and want scalable voice solutions that feel natural and deliver value.

This Is for You If:

You're stuck with outdated IVR systems that frustrate users

Your support or onboarding team is overwhelmed by repetitive voice queries

You want to extend LLM-powered intelligence into your phone or WhatsApp workflows

You need voice experiences that speak multiple languages and understand context

You're looking for scalable, privacy-respecting solutions that integrate with your stack

What We Do

We Build AI Agents Human-Like Voice Interfaces That Scale

From design to deployment, we build voice agents that understand, respond, and act - just like a skilled team member would.

What We Build:

Voice IVRs that go beyond routing - they resolve

Multilingual AI agents for WhatsApp, phone, and apps

Smart appointment scheduling, lead qualification, and onboarding

Voice-first support agents that handle FAQs, triage, and follow-ups

Real-time voice-to-CRM updates, call summaries, and escalations

Tools & Platforms We Use:

We’re platform-agnostic - if it can be automated, we’ll make it happen.

Where AI Agents Make a Measurable Impact

Sales & Lead Response

Instant replies, qualification, calendar booking - without human delay

Built with: n8n, Make, Zapier, and custom API orchestration

Customer Support

Triage queries, update CRMs, generate tickets, escalate intelligently

Powered by: Chat-GPT, LangChain, OpenAI, Gemini

Voice IVR Agents

Smart, conversational IVRs that solve, not just redirect

Tech behind the scenes: OCR, LLMs, vector search, Pinecone

Internal Operations

Generate reports, clean data, run daily workflows on command

Built using: Twilio, Vapi, Retell AI, Telegram, OpenAI

Knowledge Retrieval

Instantly surface SOPs, docs, and product info with citations

Integrated into: Notion, Data Studio, PowerBI, and more

Our AI Solutions in Action

Real Problems. Real Systems. Real Outcomes.

Here’s what happens when we replace duct-tape processes with intelligent automation built to match your operations - not limit them.

From Chat to CRM - Without Lifting a Finger

WhatsApp messages, voice notes, and scattered chats become clean, structured deal logs.

Used by: Sales teams who live in DMs, not dashboards.

No More Manual HR Screening - Ever

AI pre-screens every applicant, flags mismatches, and syncs with your hiring flow.

For growing companies tired of CV overload and ghosted interviews.

Lead Gen at Scale - Zero Burnout

Auto-scrape, enrich, and score leads from public data, triggered with a click or on autopilot.

Built for founders who don’t have a sales team - yet.

Fully Automated Content Engines

From keyword → blog → image → publish - without a single doc, draft, or delay.

Built for media teams, content teams and SEO agencies.

AI That Detects, Not Just Grades

End-to-end aptitude test platform with automatic scoring, cheating detection, and candidate insight.

Designed for hiring at scale, not just checking boxes.

Want to build something like this or smarter?

Our Step-by-Step Process for AI Agent Development at Scale

A Systematic Process to
Launch Voice AI That Works

We don’t just deploy tools - we build voice systems that reflect your operations, logic, and goals.

Discovery & Voice Opportunity Mapping

Identify where voice fits best in your user or ops journey

Outcome: A clear, ROI-driven roadmap for voice integration aligned with your business goals

Stack Planning & Agent Design

Architect the right mix of LLMs, telephony, and logic flows

Outcome: A flexible, future-ready voice agent blueprint with no platform lock-in

Voice Prototype & Validation

Build and test a pilot voice agent on real calls

Outcome: Quick wins and stakeholder buy-in through targeted POCs

Full Development & Integration

Deploy across channels and integrate with CRMs, databases, or APIs

Outcome: Fully functional, end-to-end voice automations in your live environment

Training & Handover

Enable your team to monitor, train, and improve the agent

Outcome: Complete ownership and an empowered internal team ready to manage your voice agent